Overview

This Refund and Cancellation Policy outlines the terms under which you may cancel a booking or request a refund for services purchased through the Platform.

Cancellation Policy

Cancellation requests will only be considered if made within 2 days of placing the booking/order.

However, cancellations may not be accepted if the booking has already been confirmed, processed, or services have been initiated. In such cases, cancellation may not be possible.

Non-Cancellable Services

Certain services or products (such as perishable items including food, flowers, or time-bound hotel services) are non-cancellable.

However, a refund or replacement may be considered if the user can demonstrate that the service or product delivered was defective or of unsatisfactory quality.

Damaged / Defective Services

If you receive a defective or unsatisfactory service, you must notify our customer support team within 2 days of delivery or service completion.

The request will be reviewed after verification by the respective service provider or merchant. Appropriate action will be taken based on the findings.

Service Mismatch

If the service received does not match the description on the Platform, you must report the issue within 2 days. Our team will evaluate your complaint and decide on a suitable resolution.

Manufacturer Warranty

For products/services covered under manufacturer warranty, please contact the respective manufacturer directly for resolution.

Refund Process

Once a refund is approved by Hotel CH2, it will be processed within 2 working days to your original payment method.

Contact

Phone: +91-8899933861
Working Hours: Monday – Friday (9:00 – 18:00)